An order confirmation will be sent to the e-mail address that was given when completing the order.

Please also check your spam folder if you have not received
it.

Please note that it can take up to 24 hours before you receive the order
confirmation.

We want to speak to you too! Contact us with any questions, concerns, or feedback. We will be sure to get back to you within 24 hours. However, please note that inquiries sent on Fridays will receive a reply the following Monday, but possibly sooner.

In cases of no order confirmation despite placing an order, kindly reach out via the contact form for prompt resolution.

Upon order placement, printing commences immediately, rendering subsequent changes impossible as processing begins at the warehouse.

If incorrect details such as delivery address, email, or phone number are given, reach out to customer service immediately to rectify before dispatch. Responsibility for any extra expenses due to delivery issues falls on the customer if the order is already en route.

If you need to cancel your order, please get in touch with us as soon as possible. Please note that we can't guarantee a cancellation in time due to our fast order fulfillment.

We provide payment options including Apple Pay, PayPal, Visa, Mastercard, and American Express.

Click on 'Enter gift card / discount code' at checkout to redeem your coupon code.

The gift card value can be viewed by adding a product to your cart and entering your gift card code.

Please verify the accurate information entered for the voucher. Need help? Contact us for assistance.

Please verify the payment options we provide, as this may be the cause of the decline. Contact our customer service team for assistance.

We ship to the UK, Europe, and North America. Contact us for shipping to other destinations.

Our UK delivery time is 1-2 business days.

Europe and US order can be expected between 3 and 10 business days

We offer free shipping on all UK orders.

For Europe and US orders, you will be quoted shipping cost at checkout

All our orders get free delivery service via Royal Mail 48

Your order will be dispatched promptly. Once taken by Royal Mail, you can monitor its progress using the provided tracking reference. If you don't get a tracking number, please reach out to us via our contact form.

Regrettably, address changes are not possible once the package has departed from our facility.

Sure, there's a 30-day return policy for items bought at pixieposters.co.uk. Please note that personalized posters and photos are excluded from this policy.

We currently offer 30-day free returns on all orders. Customers have a 30-day window to return their orders free of charge.

The package must be prepared in the same manner as when received from us. Re-roll posters in protective paper to prevent shifting during transit. Secure with sticky tape for easy removal from the tube upon return.

Please contact us before returning your order

For product exchanges, treat like a regular return. Items must be in original packaging and condition. Refund given upon receipt. Proceed with new purchase.

In case of a damaged or incorrect item, promptly notify our Customer Service within 30 working days of delivery for resolution.

Please do not return any defective items to us.

Review your order confirmation first to verify your purchase. If the items you ordered have not been received, reach out to our Customer Service within 30 working days of order receipt for assistance.